Cancellation & refund policies for Tour Packages
- If you want to cancel your booking or part of it, you must advise us in writing to
eLongtours@chinatraveldepot.com by e-mail Please Call +86-10-84577827 or 4006-171717 (in Mainland China). The letter
must be signed by the lead name on the booking and once we receive it you should
expect to receive a cancellation letter within 24 hours. If you do not then please
contact us to ensure your letter has been received.
- To cover the cost of processing your cancellation and to compensate us for the risk
that we may not be able to resell your travel arrangements, we make a cancellation
charge on the scale shown below. The person who made the booking is responsible
for paying this charge. The size of the charge depends on when we receive your cancellation
notice or letter or how you would like us to deal with your payment providing that
we have received your full payment for the tours.
- No Cancellation Fees if written cancellation notice is received more than 30 days
prior to tour departure!
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Cancellation in advance
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Cancellation penalty
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More than 30 days
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No Cancellation Fee
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30-10 days
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50% of the full payment
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9-0 days or no show
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100% of the full payment
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